Please reach out to us at sisters@twistedsistercrafts if you cannot find an answer to your question.
Most orders are shipped within 2-14 business days. Once shipped, USPS Priority Mail usually takes 2-3 business days while UPS Ground packages take around 5-6 business days. We also offer the convenience of local order pick-up from our home offices in Waco, TX or Red Oak, TX
Shipping is calculated based on weight and your location. Most packages are sent via USPS. Heavier packages are shipped with UPS. For all heavier packages, we will do our best to ship flat rate when possible and refund you any overage in your shipping costs. If you would like an estimate of your shipping costs you are welcome to contact us for a quote.
No, currently we only ship within the United States
Please know that your complete satisfaction is our number one priority. While we do not accept returns on our products, we do understand that sometimes damage can occur in shipping. Please contact us if you have any concerns or questions about your products or transaction. We will be happy to assist you on an individual basis.
Yes, we love creating custom pieces! Please contact us at sisters@twistedsistercrafts.com to discuss your vision.
All orders are processed securely online through Square. You can select to pay with a Credit Card during checkout. Square accepts Debit cards, Mastercard, Visa, American Express and Discover!
Yes, if you live in Texas. We operate in Texas and are required to collect 8.25% sales tax for all orders shipped within Texas.
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